Refunds & Returns Policy

 

Summary:

1. The customers are free to return/refund/exchange item(s) at the time of(and before) signing the inspection report when receiving the delivery. Once a customer signs the delivery note/inspection report and accepts the items, the item may not be returned or exchanged unless there is a just cause and they need to contact our(Farsh) customer service team to know if the item(s) qualifies for return or exchange.

2. All orders can be modified within 24 hours after being placed on the website. The customer may use the paid amount to buy another item(s). 

3. In order for an item to qualify for return/exchange after signing of inspection report, a special request should be made within 7 days of receiving delivery and the item/s should retain its original packaging in good condition. The customer will need to fill and submit a return request in the form of an email to care@farsh.com.sa with the subject as "Return/Refund" or call 920025905 to get assistance from our customer service team. 

4. Large items with no defect/damage and already assembled will not be returned/exchanged even if a special request is made within 7 days. Rare exceptions may be made depending on circumstances and based on special arrangements that need higher approval. 


Detailed:

Items, which can be returned according to our return policy can be returned within a maximum of 7-days of receiving the delivery if any defect or damage is found, and according to case by case circumstances, exceptions can be made and the item may be returned. Same applies to the exchange of items.

 

Please contact our customer service team at care@farsh.com.sa to inquire more  about the terms and conditions of our return policy. To request a return, you could either send us an email at care@farsh.com.sa or call 920025905.

 

  1. Pre-Delivery Notes and Inspection Guidelines:

At the time of delivery, you will be presented with an inspection report to sign as a confirmation that you have received your ordered item(s) in a perfect condition. Before you sign the inspection report, please ensure that you have inspected the item(s) properly and did not find any faults or damages in your ordered Item(s). Once you sign the inspection report, ordered Item(s) cannot be returned due to any damage or stain, etc.. In case any damage or fault was overlooked and couldn’t be noticed at the time of inspection and comes to your notice after you have signed the inspection report, you could report that to our customer service team within 7 days. We will require photographic evidence for any faulty or damaged goods before we consider any possibility of replacement. We are unable to issue a refund for any orders or return the item(s) that are outside of this 7-day return policy.

 

  1. Which Item(s) can be returned?

  1. If you haven’t received your order yet, you can go to your account on our website and cancel the order within 24 hours of placing it. A full refund will be processed by our team.

  2. Accessories and lighting products can easily be sent back if any issue is found before signing the inspection report. They may be returned within 7-days of the delivery in case of defects or other such issues from the seller’s side which may have gone unnoticed at the time of initial inspection on a case to case basis. 

  3. Small and large furniture Item(s) can be sent back if any issue is found before signing the inspection report. They may also be returned within 7-days of delivery in case of defects or other such issues from the seller’s side which may have gone unnoticed at the time of initial inspection and also on the condition that the items have not been assembled yet. This is also on a case to case basis. 

   

  1. Which Item(s) can be exchanged?

 All Item(s), except the ones mentioned in section (D), can be exchanged within 7-days of the delivery as long as they are in the original packaging and if the customer finds any defects or damage from the seller’s side that went unnoticed at the the of initial inspection by the customer at the time of receiving the delivery. 

  • Conditions applied on the return and exchange:
  1. Item(s) must be in new/unused condition and returned with all accessories and parts 

  2. Original packaging must be returned with the item(s)

  3. Original receipt must be presented before return or exchange of the Item(s)

  4. In case of faulty or damaged item(s) delivered or found as faulty or damaged through inspection by the customer before signing inspection report, replacement item(s) of equivalent value will be delivered free of charge.

  5. For Item(s), where customers have simply changed their mind and are just not satisfied with the look and feel, etc. of the furniture, in order to return such Item(s) to our warehouse, customers will have the option to either opt for a paid pick-up and drop service which is estimated according to the geographical location of the customer or make their own transport arrangements to bring the Item(s) to our warehouse and collect the replacement and transport back to their location.

 

       D.   Which item(s) cannot be returned?

  1. Case-Goods, Beds, Dining Tables and Dining Sets, which have been delivered, unpackaged, and installed cannot be returned unless a manufacturing fault appears after the delivery. In that case please notify our customer service team on 920025905 or email: care@farsh.com.sa 

  2. Personalized Item(s) and custom-made Item(s), e.g. change of fabric on a stool

  3. Items bought through use of a gift card.



E.    Return of Damaged or Faulty Item(s):

  1. Item(s) found damaged or faulty at the time of delivery will be taken back by our logistics team and your refund will be processed within 15-days. You will be given an option to take full refund or use your money to buy another item(s) of your choice from our website. Our customer service team will be glad to assist you with completing the transaction including any adjustments required to handle any excess amount or balance amount refund.

Note -

Returned Item(s) must have no visible signs of use

For qualified and eligible returns and exchange must be supported by the customer for proof of purchase. This could be a sales receipt or other evidence such as a bank statement or credit card statement.

 

F.   Refund Policy:

  1. We process your refunds within 15-working days. Unless a refund needs to be processed manually depending upon the nature of the purchase and conditions applied.

  2. We may apply a 10% restocking fee upon the return of your order. This will be based on the condition of the products.

  3. Please contact us with the return address and make sure to include your invoice and customer order details with the package, as we cannot process the returned goods without these.

 

      G.    Return Costs:

  1. If you are returning an item because you have changed your mind, please note that we do not offer a free returns service. There will be a charge, which will be estimated according to your geographical location. You can either arrange to send back the item yourself or we can arrange for a transport to collect your item(s) and send the replacement.

  2. Please contact us and we will advise you regarding the collection cost.

 

     H.      Method of receiving  your Refund:

  • We’ll refund your money in the same way you paid for your product.

  • By credit or debit card - Your money will go back onto the same card.

  • Please Allow up to 15 working days for the refund to show in your account.

  • By Bank Transfer – All bank transfers refunds will go back into the same bank account.

 

     I.       To be eligible for a return;

  1. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Your return must be qualified by our customer service team. Please note that items such as Case Goods, Bed Sets, Dining Tables or large items already delivered and assembled and in the case in which an inspection report has already been signed by you will not be eligible for the return and subsequently for the refund. 

  2. To complete your return, we require a receipt or proof of purchase. 

  3. Please do not send your purchase back to the manufacturer.

  4. There are certain situations where only partial refunds are granted: (if applicable)

 

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for return or full refund. 
* Any item that is returned more than 7 days after delivery will also not be eligible for return or full refund.

 

     J. What happens after you request a refund? 

  1. Once your return is received and inspected, we will send you an email to notify you that we have  received your returned item. We will also notify you of the approval or rejection of your refund.

  2. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 to 21  days.

  3. Late or missing refunds (if applicable):
  1. If you haven’t received a refund yet, first check your bank account again.

  2. Then contact your credit card company, it may take some time before your refund is officially posted.

  3. Next contact your bank. There is often some processing time before a refund is posted.

  4. If you’ve done all of this and you still have not received your refund yet, please contact us at

care@farsh.com.sa or call 920025905. 

 

       K.   Exchanges (if applicable):

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at care@farsh.com.sa or call at 920025905 and send your item to our warehouse in 2nd Industrial City Dammam, Saudi Arabia. 

Gift or Bundled items: 

Any item you receive as a gift or bundled with your main purchase cannot be exchanged or returned. 

 

      L.   Shipping following return or exchange: 

In case you’d like to return the item to us before completion of 7 days and because you changed your mind or because you just do not feel satisfied with the item and have already signed the inspection report -

  1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  2. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.