Returns, Exchanges & Refunds:
1. All orders can be cancelled before delivery except reduced price items, large items such as Sofas, Beds, and Dining Tables, which are delivered to you and installed. All other refund will be processed within 15 working days.
2. Orders with Items purchased at full price can be cancelled before or at the time of delivery as long as items are still packed and not opened. You could use the amount you paid to buy another item(s). No shipping charges apply.
3. Accessories and lighting products on sales or reduced prices except chandeliers can only be exchanged as long as they are in the original packaging.
4. You will be presented with an inspection report for each and every item delivered to you. Once you sign the report and accept the items, you will need to contact our customer service team to know if the item qualifies for the return or exchange.
5. Large items with no defect/damaged and already installed cannot be returned/exchanged.
(For all Shipping, Exchanges, Returns, refunds dial 920025905)